Catering Guidelines and Policies
In order to serve you better we would like to remind you of our guidelines. Please read the following information carefully, as it will ensure clear communication in our working relationship and ensure that your event is a successful one. We look forward to serving you and making your experience with The Cozy Kitchen a pleasant one.
· Advance Notice: We kindly ask that you submit your catering order at least 15 days prior to your event to ensure ample time for appropriate staffing, linen/china ordering and the highest quality of product. We do realize that special events may arise unexpectedly and we will do our best to provide you service on short notice.
· Payment: A 35% deposit must be received the day that you sign the contract to reserve the date for your event. The balance is due seven days prior to your event.
· **Guarantees: For all catered events, The Cozy Kitchen requires a guaranteed count 7 working days prior to your event. If the final guarantee is not received, we will consider the number indicated on the latest count to be correct. The guarantee is not subject to reduction after the deadline. Your billing is based on the final count. If the number of guests is higher than the final count guaranteed, you will be charged accordingly.
· Cancellations: All cancellations must be made at least 7 working days prior to your event date to receive a full refund. If you cancel your event after the 10 working days deadline, you will be charged for the cost of all items and labor incurred prior to the cancellation.